FAQs – For the Gentlemen of the Road Stopover Goer

What time is the box office open?

The box office is open one hour before the gates open – 3 p.m. on Friday, Sept. 13 and 11 a.m. on Saturday, Sept. 14.

What time do the gates open?

Gates open at 4 p.m. on Friday, Sept. 13, and 1 p.m. on Saturday, Sept. 14.

Is ADA accessible parking available?

ADA accessible parking is available in the parking garage near Francis Field. The spots are available on a first-come, first-served basis.

Both the park-and-ride parking location at the Northeast Florida Regional Airport and the extensive shuttle system developed just for this event are ADA compliant, so those who need accessible parking will find the most readily available needs-based accommodations by utilizing the shuttle.

All shuttle routes will be serviced by an ADA capable vehicle equipped with a wheelchair lift. Those requiring such assistance may call to ask for the service which will be available at each regular shuttle stop. The specific request line number will be determined by the shuttle provider in advance to the event. The request may be made as much as two hours prior to the start of the shuttle system (10:00am)  through the end of the show (11:00pm). Those requesting the service should allow up to one hour for from the time the request is made.

Shuttle wristbands may be purchased by following the Transit link.

Is the event ADA compliant?

Accessibility and Accommodations for Patrons with Disabilities (subject to updates)

Access Center
Just inside the main entrance to the festival grounds near the Information Booth will be the Access Center.  There you can find maps identifying the restricted viewing area reserved for patrons with mobility limitations (plus one companion).  The space in the viewing area is limited however and will be available on a first-come, first-served basis.

Also found at the Access Center are large-print programs as well as one printed in Braille.  A power outlet will be available for recharging power wheelchairs.  The Access Center can also be used for breastfeeding but there may be more privacy in the Medical tents.

Viewing Area
There will be a slightly elevated, restricted viewing area near the stage for people with mobility limitations.  Stop by the Access Center to pick up the specially identified Access wristband that will allow a patron with a disability plus one companion access into the viewing area.  Please note: having a wristband does NOT guarantee entry to the viewing area.  Space is limited and will be available on a first-come, first served basis.  When capacity is reached the viewing area will be closed and no one else will be allowed entry.

Sitting down is mandatory in the viewing area to allow a clean line of sight for everyone.  Chairs will be provided on a first-come, first-served basis.  Please cooperate with festival staff if asked to make room for additional patrons.  There is no smoking in the viewing area and no saving of seats.  Any violation of these policies can result in immediate expulsion from the viewing area.

Patrons With Mobility Limitations
The festival is held outdoors in a park.  There will be a lot of natural terrain to travel over and if it rains it could become muddy.

The festival does NOT provide personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides.  If you require any additional assistance please plan on bringing a companion.  Wheelchairs are not available for rent or loan.

Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival.  Other power-driven devices will be considered only on a case-by-case basis.  A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival.  Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

Accessible portalets can be found at the end of each row of portalets.

Service Animals
Pets are NOT allowed at the festival however service animals, which are trained to provide assistance to a patron with a disability, are welcome.  The owner of the animal may be asked what service the animal provides.  A Notice of Responsibility should be filled out by the owner for the service animal.  These can be requested from gotraccess@acentertainment.com.  Be prepared to show this Notice to the Security Staff when arriving at the festival.

Special Dietary Needs
If a patron has a special dietary restriction, those items will be allowed onto festival grounds if accompanied by a doctor’s note.

Any medically necessary medicine and materials must be in the name of the patron.  Your ID will be matched with the label on the items brought to the festival.  Please dispose of any medical waste and syringes at the First Aid stations found around the festival grounds. Please do not dispose of them in trash bins.

Parking
There is no parking provided on-site, however accessible paid public parking is available nearby.  Please check the Getting There tab on the website (http://www.gentlemenoftheroad.com/st-augustine/travel/) for more information about getting to St. Augustine.

Please feel free to contact gotraccess@acentertainment.com with any other questions you may have.  We’re looking forward to see you at the show!

Will designated bicycle parking be available?

The event’s transportation plan includes elements to support bicycle use, including a park-n-bike location and a bike valet service at the event. For more information, visit the Transit page. The bicycle element of the transportation plan is managed by Velo Fest. For more information, visit www.velofest.org.

Where can I find information on the shuttle/satellite parking system?

Information regarding the event shuttle, and how to purchase required wristbands, can be found on the Transit page. Shuttle wristbands are available to residents and business operators as well for their own personal use or use by employees.

The shuttle will provide transportation for two groups of concert goers: those who drive in for the day and park at the St. Augustine Airport; and those who are staying at area hotels in  St. Augustine Beach, the World Golf Village and Vilano Beach who want to leave their car and ride to and from the event.

The shuttle will run continuous loops on Friday and Saturday, September 13 and 14, and will continue the following morning to serve those expected to remain downtown following the event.

What is the event schedule?

The Gentlemen of the Road Stopover Tour will be on Friday and Saturday, September 13 and 14, starting at 1 p.m. each day and lasting until 11 p.m.

When will I receive my tickets?

Tickets ship via USPS approximately three weeks prior to the event. If you do not have your tickets one week before the event or if you have additional questions, please contact Front Gate Tickets at 888.512.7469 or http://support.frontgatetickets.com.

Where is the Gentlemen of the Road St. Augustine Stopover?

The GOTR St. Augustine Stopover will take place at Francis Field in downtown St. Augustine, FL. The main entrance to the Stopover site will be located at the southeast corner of the field on Cordova Street.

Do you allow re-entry?

Every patron will be allowed re-entry to the site. Before you leave make sure to have your wristband scanned out. You will rescan your wristband in order to gain re-entry.

I have questions regarding my tickets. Who should I speak to?

Ticket questions in advance of the event should be directed to Front Gate (http://support.frontgatetickets.com/). Ticket questions the day of the show should be directed to the Box Office near the main entrance to the site.

What can I bring?

To make sure you have everything you’ll need while at the Stopover, please feel free to bring the following items with you:

  • Sunscreen (in non-metal and non-aerosal containers)
  • Small backpacks
  • Purses
  • Strollers and essential items for childcare needs
  • One (1) sealed bottled of water per person
  • Photo proof of age (required for sale of alcohol)

REMEMBER: All patrons and their belongings are subject to search and prohibited items will be removed at the discretion of the security staff. These items are subject to change at anytime and at the discretion of the safety staff.

What should I leave at home?

We make every effort to provide an environment where all patrons can fully enjoy their time at the Stopover. With that in mind, kindly leave these items at home:

  • Weapons
  • Food & Drink (One (1) sealed bottled of water per person is allowed)
  • Alcohol
  • Illegal substances of any kind
  • Skateboards
  • Blankets
  • Umbrellas
  • Coolers
  • Lawn chairs
  • Lasers
  • Glow sticks
  • Stickers
  • Silly string
  • Confetti
  • Glitter
  • Spray paint
  • Pets (Service dogs will be permitted)
  • Glass containers and metal aerosol cans, including sunscreen in aerosol cans
  • Scooters or personal motorized vehicles
  • Audio or video recording devices
  • Cameras with detachable lenses
  • No unauthorized vendors will be permitted
  • No unauthorized solicitations, handbills, sampling, give-aways, etc.

REMEMBER: All patrons and their belongings are subject to search and prohibited items will be removed at the discretion of the security staff. These items are subject to change at anytime and at the discretion of the safety staff.

Where should I park?

Downtown St. Augustine is going to be filled with Gentlemen of the Road Stopover goers from near and far, so parking downtown is NOT the way to go on the weekend of Sept. 13 and 14. By purchasing a shuttle wristband, you will be able to travel with ease from either your accommodation or the park-and-ride lot at the Northeast Florida Regional Airport in St. Augustine to Francis Field, the Beaches, and other locations in and around the city.

There is only one park-and-ride location. Parking will not be provided at other shuttle stops. Riders are encouraged to leave their cars in place and walk to the closest shuttle stop.

Note that the park-and-ride location is for those who are not staying overnight in St. Augustine and vehicles will not be allowed to remain overnight at the facility.  The park-and-ride location has a finite amount of space; therefore, it is very important that those who are staying in the area use the parking associated with their lodging.  It is best to leave vehicles at lodging locations and use the shuttle system.

Visit the Transit page for more information.

What about safety and medical needs?

If you need medical attention, there will be a medical tent located on-site. If you can’t make it to the medical tent, grab an event organizer or member of our security staff, and we will assist you.

 

Is there an Info Booth and what information will they have?

There will be an Info Booth on site with information on the festival, St. Augustine restaurants, retail shops, etc, and the 450th Commemoration of the St. Augustine settlement and its rich history.

I’ve lost something on site. Where do I go?

The Info Booth will also serve as Lost and Found for the event.

Anything else I should know?

Just a couple other notes on the St. Augustine Stopover:

  • Official merchandising will be available inside the grounds only
  • The concert is being recorded for visual and audio broadcast